Emsleys is among the FT’s most innovative lawyers

Emsleys has been commended in the 2014 FT Innovative Lawyers report in the ‘Legal Industry Pioneers’ and ‘Most Innovative Law Firms in Client Service’ categories alongside national, international and Magic Circle law firms.

The FT researched 188 firms and legal service providers, and sought feedback from 550 clients, lawyers and industry experts to collate its annual report highlighting the most innovative firms and practices across Europe.

Emsleys puts its clients at the heart of its business and we have developed innovative initiatives to transform the way we deliver legal services. Focusing on the entire client experience at every touch-point within the firm and involving every employee, we have achieved outstanding results in client satisfaction and business growth. In the months of April and August this year, Emsleys reached 100% client satisfaction*.

Emsleys has been recognised in the report as a legal industry pioneer for our Review My Claim service. Review My Claim is a market-first in directly targeting consumers and actively educating them in their right to choose an alternative to their existing personal injury solicitor if they are unhappy with the service they are receiving or the compensation offered. With a consumer-friendly tone and manner, Review My Claim has achieved stand-out in a saturated personal injury market and has been hugely successful in attracting new clients.

Emsleys’ Director, Andrew Greenwood, comments: “To be recognised within this European ranking is a fantastic achievement for the firm. It is testament to the hard work and dedication of every single member of our team.”

If you would like to access the full report, you can do so by visting: www.ft.com/reports/innovative-lawyers