Emsleys passes Lexcel assessment

Emsleys has once again passed its annual Lexcel assessment with flying colours after rigorous independent assessment.

The prestigious Lexcel practice management standard is only awarded by the Law Society to solicitors who meet the highest standards of management and customer care. Since becoming Lexcel accredited in 2006, Emsleys has not rested on its laurels and continues to develop and enhance practice management procedures.

Emsleys works hard to ensure that a consistently high standard of client service is delivered across the firm. The Lexcel standard provides a framework allowing quality-checking and supervision procedures to operate effectively, helping to ensure that clients receive professional and high quality legal services.

The ‘people management’ aspect of the Lexcel standard encourages Emsleys to continually develop the skills and knowledge of staff at all levels, which in turn, has a positive effect on the quality of services provided and has been highly beneficial to the individuals as they build on their careers.

Over the last 8 years, the Lexcel standard has proved an invaluable tool. By placing clients’ needs at the core of Emsleys, the firm has seen a significant rise in client satisfaction, repeat client business and recommendations. The Lexcel quality mark also gives confidence to new clients who seek high quality legal services from experts they can trust.

For more information about Lexcel, please visit www.lawsociety.org.uk/accreditation/lexcel.